Refunds & Cancellation

This policy governs cancellations and refunds for orders placed through SimpleCurbAppeal, a platform operated by Kriger Danes LLC. Refund eligibility depends on whether the order has been dispatched to a field vendor, and for Assessed orders, on which line items you accepted.

“Dispatched” means a field vendor has been assigned and has confirmed the work order. Dispatch typically occurs within 24 hours of order placement for Instant orders and within 24 hours of quote acceptance for Assessed orders. You will receive an email notification when your order is dispatched.

You may cancel any order at no charge and receive a full refund as long as the order has not yet been dispatched to a vendor. To cancel:

• Log in to your account and use the “Cancel Order” option on the order detail page, or
• Contact us at /contact with your order number.

Pre-dispatch cancellation is available up until the vendor confirms dispatch. For Instant orders placed on evenings or weekends, dispatch typically occurs the next business morning; the cancellation window is generally open until that time.

Full refunds are returned to the original payment method within 5–10 business days depending on your card issuer or bank. Stripe processing fees are absorbed by the Company and are not deducted from pre-dispatch refunds.

Once your order has been dispatched, cancellation is subject to admin review because the vendor may have already mobilized, purchased materials, or begun work.

To request a post-dispatch cancellation, contact us at /contact as soon as possible with your order number and reason. The Company will:

• Contact the assigned vendor to determine the status of work.
• Assess the extent of work completed and any costs already incurred.
• Issue a refund determination within 3 business days of receiving your cancellation request.

Post-dispatch refund outcomes range from a full refund (if the vendor has not yet mobilized) to a partial refund (proportional to work not yet completed) to no refund (if work is substantially or fully complete). The Company’s determination is made in good faith based on vendor status reports and is final unless disputed through the proof rejection path (Section 5).

When a quote is issued for an Assessed order, you have 7 calendar days to respond by accepting or declining each line item.

If the quote is not responded to within 7 days, it expires automatically. The order is cancelled, and since no payment has been collected for Assessed orders at the time of placement, there is no charge and no refund is required.

If you need additional time to review a quote, contact us before the 7-day deadline. Extensions of up to 7 additional days may be granted at the Company’s discretion, subject to vendor availability.

For Assessed orders, the Company commits to delivering a quote within 14 calendar days of order placement.

If no quote is issued within 14 days, the order is automatically cancelled at no charge to you, and you are notified by email. You are free to place a new order for the same property.

This 14-day window may be extended in cases of exceptional vendor capacity constraints or natural events, but only with your written consent. The Company will contact you before the 14-day deadline if an extension is needed.

If you are unsatisfied with the work as documented in the vendor’s completion proof, you may reject the proof and request a remedy. Proof rejection does not constitute an order cancellation; it triggers a resolution process:

• Rejection 1 — you specify the deficiency in writing. The vendor is notified and given the opportunity to correct the work and submit updated proof.
• Rejection 2 — if the corrected proof is also rejected, the order enters a formal dispute. The Company reviews all submitted proof, your written rejections, and vendor responses. A resolution is issued within 5 business days.

Dispute resolutions may include:

• Full refund — if the Company determines the work was not completed to a reasonable standard.
• Partial refund — if the Company determines the work was partially completed or deficient in a quantifiable way.
• Completion confirmed — if the Company determines the proof satisfies the scope of work ordered. In this case, the order is marked complete and no refund is issued.

Dispute decisions are final. If you believe the dispute decision was made in error due to a factual mistake, you may request reconsideration in writing within 5 business days of the decision. One reconsideration per order is permitted.

For Assessed orders with multiple line items, refunds and cancellations may be applied on a per-line basis:

• If a post-dispatch cancellation is approved, the refund is calculated proportionally: line items where work has not begun are fully refunded; line items where work is in progress or complete are refunded at the admin’s discretion (see Section 3).
• If a dispute results in a partial refund, the refund is applied to the specific line item(s) found deficient.
• Line items you declined at quote acceptance were never charged and require no refund.

Partial refunds are returned to the original payment method. If the original payment method is no longer available (e.g., expired card), the Company will issue a refund by check or alternative method coordinated by the admin team.

The Company may cancel any order and issue a full refund at its discretion if:

• The service address is outside the current coverage area.
• The scope of work ordered falls within excluded service categories (see Terms of Service, Section 7).
• No vendor is available to fulfill the order within the applicable assessment window (14 days for Assessed orders; reasonable dispatch time for Instant orders).
• The order cannot be fulfilled due to unsafe site conditions.

Company-initiated cancellations are always accompanied by a full refund and an explanatory email.

Refunds are initiated by the Company within 2 business days of a refund decision. The time for the refund to appear on your statement depends on your card issuer or bank and is typically:

• Credit/debit cards: 5–10 business days after the refund is initiated.
• ACH bank debit: 3–7 business days after initiation.

Refunds are processed through Stripe back to the original payment method. If there is an issue processing the refund to the original method, the Company will contact you to arrange an alternative.

To request a cancellation, ask about a refund status, or raise a concern about an order, contact us via the form at /contact. Include your order number in the message.

Kriger Danes LLC
Springfield, MO